About
Fireline Systems was started by Jack Harrison in 1999. Originally the company focused on the installation of packaged business systems.
After several years of trying to make generic products fit businesses with unique requirements, it became apparent that there was a need for business systems that were designed for specific industries. With the assistance of a team of industry professionals we developed a software solution that works directly with Quick Books to meet the specific needs of that industry.
Early on, we found that most businesses used QuickBooks and Microsoft Office products like Outlook, Word and Excel to run their business. QuickBooks seemed to be meeting the needs of the accounting department but there were too many office and field functions that were operationally disconnected with enormous duplication and overhead requirements.
To tie the whole operation together the software needed to start at the initial call or sales opportunity, track all of the customer communications and history, flow the paperwork through contract and quotation preparation, purchase order creation with delivery scheduling, and finally track the installation and service work order schedule with a seamless link to QuickBooks for billing. Our software was designed to meet these needs and much, much, more.
The other problem was integration. A typical job might have vendor documents in email folders, Word and Excel documents in different areas, with appointments scheduled in different Outlook folders. It was almost impossible to pull it all together. Our software is designed to pull it all together in one place, so that a manager can go to a work-order and see all of the appointments, and documents in one place.
Our software was the vision and result of a team of professional software developers with over 100 years of experience.